Complaints Procedure

The Village Hall in Maplebeck Complaints Procedure


The Village Hall Management Committee (VHMC) aims to maintain a strong partnership with members of the local community and users of the hall. This document seeks to help you understand our complaints procedure. We welcome both positive and negative feedback.

What you can complain about?

If any user of the hall, or member of the community, believes that the VHMC has failed to provide a satisfactory standard of service or where the facilities of the hall are not as expected, the VHMC will welcome constructive criticism and comment.

Who will deal with your complaint?

Complaints or comments can be discussed with any member of the VHMC. We take all complaints seriously and will treat every complainant with respect and courtesy.

When will you hear from us?

Any issue regarding safety complaints; concerns that could endanger a user of the hall or possible breaches of our Equal Opportunities and Inclusion Policy will all be dealt with on an urgent basis.

With all other issues, we will aim to respond to your comments as soon as possible. Please remember that all members of the VHMC are volunteers and it may not be possible for someone to respond to you immediately

If your initial contact does not resolve the matter to our mutual satisfaction, we ask that you put your complaint formally in an email to We will then call an extraordinary meeting of the VHMC to discuss your complaint further and will aim to respond to you within 5 working days of that meeting.

Contact Information

Any member of the committee can be contacted to deal with your complaint. The current committee is:

Roger Bell

Donna Crow

Max Crow

Rachel Gardner

Julie Grundy

The email address for the committee is:

Date: 15.2.2022